A breakdown of the latest Year in Review, highlighting new patient resources and the agency’s efforts to sustain a shrinking program
As we have reported in various contexts over the past several years, the Massachusetts Medical Marijuana Program is in decline by several metrics. Still, the Cannabis Control Commission that administers it appears to be very much committed to the shrinking number of constituents, with members and administrators working to preserve the resource in different ways.
All of the above, warts and developments as well, is reflected in the newly released 2025 Massachusetts Medical Marijuana Program Year in Review. Presented at last week’s public CCC meeting, the document breaks down numbers including the latest on patient and caregiver registrations, and also outlines the responsibilities and doings of the team that runs the program.
Some of the items mentioned include:
- The CCC published new brochures—a Guide for Patients, and a Guide for Caregivers. They’re available for digital download on the Massachusetts Health Promotion Clearinghouse site, and will be distributed via social media and by email blast to the general distribution list, Medical Marijuana Treatment Centers (MTCs), and Certifying Healthcare Providers.
- They also produced a new overview video of the program.
- The Constituent Services and Program Support team, which “manages phone calls and supports inquiries regarding certifications and registrations,” among other issues, held in-person patient registration events and a listening session.
- Responses to emails sent to the program’s general inbox were typically returned within 24 business hours.
- The patient services inbound line handled 26,314 calls between Jan. 1 and Dec. 31, 2025, with the average handle time for these calls being just over 14 minutes.
- In one new development, staff collaborated with providers to increase knowledge regarding pediatric patients and the endocannabinoid systems.
- And the commission is reportedly “engaging with the MA Coalition of Nurse Practitioners around continuing education.”
You can view the whole presentation here.
